Greetings, esteemed clients. We are under government implemented lock-down here in Surat.
Textile Markets & all commercial offices have been completely shut closed till 12th May 2021. Lockdown extended by a week.
You can place new orders and make can make the payments for same. We will be dispatching your orders from 13th May onwards.
We won't be able to take calls or reply on Whatsapp as our warehouse is closed.
All Prices Mentioned are in INR. (Indian National Rupees).
For now we only process Wholesale Orders. Minimum order quantity is One Complete set of a Catalog.
All orders will be processed & shipped, once payment is cleared. We accept Payments by Debit/Credit card, Net Banking, Wire Transfer (Bank Transfer | NEFT/RTGS), Western Union, Cash On Delivery and Paypal.
In case of where we have accepted the payment, and unfortunately the product is not available, we will inform you ASAP, and arrange for the Refund.
Shipping charges to be borne by customer only.
We are committed to deliver the ordered products to the right customers at the right time, so you can set aside all your apprehensions and avail our services without any reluctance.
We provide you with a well-established delivery mechanism that ensures the products ordered by you reach without any defect, damage or quality-issues.
Both the international as well as the domestic orders are shipped and delivered through leading courier services, ensuring the buyers an accurate delivery, in good condition, and on right time.
Shipping to all major cities (over 15000 pin-codes) in India is 200/250 Rs. for first Catalog. From Second catalog onward 100 Rs./Catalog will be added.
Other pin-codes will also be serviced by us but with some extra Out-of-delivery area charges. Though it would be the weight of your package that determines shipping cost, you’ll be charged the least possible fee, for sure.
And as far as the international buyers are concerned, the shipping charges are based on the destination and quantity of units purchased. We assure you the most subsidized rates ever, and the best services at each step.
Customers are free to choose their own mode of Transport (like Cargo and Transport Services) other than services we provide. But the delivery and responsibility of the parcel is solely theirs.
All the orders are shipped within 1-3 working days or as per the date agreed at the time of order confirmation. Additionally the customer will be provided with the Tracking details to track their order online, after it is shipped.
Please note that if there are any Octroi or State/City duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer’s payment made to us.
For any international shipments, Custom Duty/ Import Duty if charged, it has to be paid by the the buyer. VAT/ Custom Taxes and import duties are not in our control and they may vary according to the rules of different countries and must be paid by the buyer.
We are not responsible for any kind delay caused by any unforeseen time-lags by the courier company in delivering the parcel to the customers.
Any lost or damaged product (while in transit) needs to be notified on the way bill copy of the courier/India Post and has to be taken care by customer only. ‘SURAT FABRICS’ is not liable to pay for any damages or lost products. Customer & only customer is responsible for any lost or stolen goods in India-Post Parcel / Speed Post service. All our parcels come with our branding tape on it. We do not ship parcel’s by any other name.
Note: ‘SURAT FABRICS’ is not liable to pay or reimburse for any order lost or stolen while in transit with any delivery service/transport.